Frequently Asked Questions

General

Can you tell me a little about your office?
We are a Direct Primary Care Family Medicine office, and we see adults and children starting at age 3.  We are a membership based office, so we don’t charge for individual visits or in-office testing.  Our low monthly or yearly membership fee includes all of the services of a typical family medicine practice.  We also leverage technology to enhance communication and access through options such as e-visits and telehealth. Overall, we strive to build stronger relationships with patients to help you fulfill your health care goals.

Does your office have evening or weekend hours?
While our office is not open during evenings or weekends, you will continue to have access to Dr. Patel after hours.  If you have an urgent need, you can call our main office number and expect your voicemail will be promptly returned.  You may also use the Hale app to communicate electronically with Dr. Patel.

What online services do you offer?
Patient Fusion is an online portal to your medical chart.  Here you can access several items including your medical history, lab results, vital signs, and immunization records.  You can ask us questions and schedule appointments there as well.  In addition, Hale is a secure communication app that allows you to send text messages, photos, and videos to the office.  It also allows you to complete e-visits and participate in tele-health sessions.